Frustration: The Breakfast of Champions... Filmed Live at Townie Meeting.

Credit Details
This electronically delivered self-instructional program is designated for 2 hours of CE credit by Farran Media.
AGD Code: 550.

The fee to view this course is $36. This cost includes the fee to take the exam and claim your CE credits.

The fee to view the entire series is $295. This cost includes all fees to take all exams and claim your CE credits.

Synopsis:
Every team knows that addressing frustration head on is a cornerstone of massive success! Think about it—who’s more frustrated, the janitor who cleans your building or you, the team delivering high-quality care? Vicki is a certified emotional intelligence coach and CEO of two award-winning companies. She has a wide array of firsthand experience dealing with frustration.

Educational Objectives:
Upon completion of this course, you should be able to:

• How to fuel up your team for daily wins!
• Strategies to deal with frustrating patients.
• Predictable ways to increase value.

Description of Speaker:
With more than 15 years of clinical experience as a dental hygienist and a robust résumé of entrepreneurial success, Ms. Vicki McManus is the co-founder of Productive Dentist Academy and owner of multiple dental practices in the Midwest. She is the author of two books, FUNdamentals of Outstanding Dental Teams and Frustration: The Breakfast of Champions. Her books focus on the psychology of career success. They are designed to help leaders and employees master long-term working relationships and communication skills.

Disclosure:
The speaker declares that neither she nor any member of her family have a financial arrangement or affiliation with any corporate organization offering financial support or grant monies for this continuing dental education program. She does declare that she does have a financial interest in consulting and educating dental professionals on the topics that she lectures on.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Licensure:
Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

CE Contact
For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com